Customer Support Specialist

Support Dar es Salaam (in-office) Full-time

About the role

Be the friendly, capable first point of contact for our hosting, domain and SaaS customers — across email, WhatsApp and phone.

What you'll do

Answer customer questions and resolve issues promptly and patiently
Troubleshoot hosting, email, domain and SaaS problems
Escalate technical issues clearly to the engineering team
Keep customers updated and follow up until things are resolved
Help improve our help docs and common answers

What we're looking for

Fluent in both Swahili and English (spoken and written)
Patient, clear communicator who stays calm with frustrated customers
Comfortable learning technical products
Available in-office in Dar es Salaam, including some weekend / evening shifts

Nice to have

Prior support, call-centre or CRM experience
Basic understanding of hosting, domains or DNS

What we offer

Training on our products and the hosting stack
A supportive team and a clear path to grow

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